Company Name: AB93 LLC
Email: info@ab93.xyz
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Phone: +1 (307) 672-9345
1. Return Eligibility
At AB93 LLC, we want the return process to be clear and straightforward.
Eligible items may be returned within 14 days of delivery, provided they meet the applicable return conditions.
To qualify for a standard return, an item should generally be:
- Unused and unworn
- Unwashed
- In its original condition
- Returned with original tags attached where applicable
- Returned with original packaging where reasonably applicable
- Accompanied by proof of purchase or sufficient order information
Items That May Not Be Eligible for Return
Unless otherwise required by applicable law, the following may not qualify for discretionary returns:
- Clearance items
- Sale items identified as non-returnable
- Personalized or customized products
- Worn, washed, altered, or damaged merchandise
- Items that do not meet the return conditions above
Returned merchandise may be inspected before a refund is approved.
2. How to Start a Return
To request a return, contact us at:
Please include:
- Your name
- Order number
- Item or items you wish to return
- Reason for the return
- Photos where relevant
If your return is eligible, we will provide the applicable return instructions.
Please do not automatically send merchandise to the business address listed on our website. Contact us first for authorized return instructions and the appropriate return destination.
Customers are generally responsible for return shipping costs unless the return is related to a confirmed product defect, incorrect item, or fulfillment error.
We recommend using a trackable shipping method when returning merchandise.
3. Refund Processing
Once an authorized return is received and inspected, we will notify you regarding the status of the refund.
If approved:
- The refund will generally be issued to the original payment method
- We aim to process approved refunds within 7–10 business days
- A confirmation may be sent once the refund has been processed
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
Original shipping charges are generally non-refundable for discretionary returns unless otherwise required by applicable law or the return resulted from our error.
4. Exchanges
We do not generally offer direct exchanges.
If you need a different:
- Size
- Color
- Style
- Product
we recommend placing a new order for the preferred item and separately requesting a return for the original eligible product.
This helps avoid delays caused by changing product availability.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Email:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the affected item
- Photos of the packaging where helpful
Please keep the item and original packaging while the issue is being reviewed.
After review, an appropriate resolution may include:
- A replacement
- A refund
- Return authorization
- Another available solution
Where the issue is confirmed to have resulted from our error, applicable return shipping arrangements will be provided.
6. Late or Missing Refunds
If an approved refund has not appeared after 10 business days:
- Check your bank account or card statement again
- Contact your bank, card issuer, or payment provider
- Allow for any additional processing time required by the provider
If you still cannot locate the refund, contact us at:
7. Late Return Requests
Return requests submitted more than 14 days after delivery may not qualify for a discretionary return unless we approve an exception or applicable law requires otherwise.
We recommend contacting us as soon as possible if there is a problem with your order.
8. Contact Us
For questions about returns, refunds, damaged items, or an existing order, please contact:
AB93 LLC
30 N Gould St Ste R
Sheridan, WY 82801
USA
Email: info@ab93.xyz
Phone: +1 (307) 672-9345